It's About Time! Watch Repair

Professional Pocket Watch Repair & Wrist Watch Repair Since 1998

Upper Sandusky, Ohio

Scott A. Ekleberry-Watchmaker

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PRICES AND INFORMATION IN EFFECT 2019


Quartz Watches

·    If your watch has the word "quartz" on the dial, or you have never wound it and it ran, it is probably a battery powered quartz watch.

·    If it has been over a year since you had a battery put in your watch, and you have not gotten it wet, or done something nasty to the watch, it probably has a dead battery.

·     Battery powered watches have less power in them than wind up watches, and they will not continue to run (and wear themselves out) with dirt in them as a mechanical watch would; they just stop. When your battery powered watch is new, you may get many years from a battery. As the watch ages and the oil gets gummy and the movement gets dirty, you'll get fewer and fewer years from each battery until a new battery won't make it run, then it will need to be cleaned. I can often "unblock" a stuck gear train with my "cyclonic" machine, which spins the movement train at high speed using a magnetic field. If that does not work then the movement will have to be cleaned or replaced. Sometimes it is cheaper to replace the watch movement than it is to repair or clean and oil the movement. If movement replacement is not needed, the watch can often (but not always) be fixed for $25 or less which the estimate fee would cover (please see below). If your watch has a quartz movement, there is a 99% chance it will be covered by the information on this page.


Estimates

·    Estimates on quartz watches will be $40 to cover time to do a proper estimate and return shipping with $200 insurance. This estimate fee is for one (1) watch only, for each additional watch add $35 per watch. In the event you decide to have the work done, the estimate fee will be credited to your final bill.

·    If you would like extra insurance on your timepiece, please add $1.00 per $100 of extra insurance and state so clearly in your note.


“Can You Fix My Modern Watch?”

·    In terms of repair to the inside (movement) of a quartz watch, the name on the outside means almost nothing as most (but not all) quartz watches use ETA, Miyota, ISA, Hattori, or Harley movements (plus a few other lesser brands). Most of these movements are readily available from material houses I do business with.

·    As far as the outside of the watch goes, maybe and maybe not. Many watch companies are using proprietary parts on their cases such as crystals and crowns. These same companies are often refusing to sell the parts to watchmakers in an attempt to force consumers to use THEIR service centers, often at great expense to the consumer. As an example, I cannot get Breitling crystals. Breitling demands that all watches be sent to them for COMPLETE overhaul (about $400) even if you only need a crystal or another simple part like a crown! 

·    My approach has been to try to find the part (such as a crystal) at a material house first. If this is not successful, I then call the watch company's service center and try to get the part (yes I DO ask nicely!). If I do not succeed in getting the part from them, I often have the customer call the service center and request to purchase the part (no one likes an unhappy customer!). If all else fails then perhaps a suitable substitute (in the case of a crystal or crown) can be found.

·    In any event, I WILL have to see the watch to give you an estimate or a yes/no answer on whether or not I can get parts or repair it. NO estimates will be given unless I have the chance to examine the watch.


Quartz Watch Repair Rates

·    Work on quartz watches is charged at the hourly rate of $40 and hour, minimum charge is $40.

·    Cyclonic cleaning of quartz watches is $10. I have a very good Cyclonic cleaner (the best one you can buy). There is just a small charge for this service. If the watch stops, and it still has good pulse, this cleaning can often return the watch to usable status for some time, possibly even a few years. This charge is a lot cheaper than changing the movement and I recommend trying this before replacing the movement. A new battery and case gasket will also be required with this service.

·    Quartz movements replaced starting at $100. It is often better (and cheaper) to swap-out your faulty movement for a new one than to try to repair or clean the faulty movement unless the Cyclonic cleaning can return it to service.


Other Things You May Want To Have Done While Your Watch Is In For Service

·    Why not have your watch's crystal replaced while your watch is in for service? A new crystal makes a big difference in how your watch will look, makes it a lot easier to see the time too! The prices I charge for crystals are very reasonable. If your wristwatch has a "mineral glass”, crystal now it may be able to be fitted with a sapphire crystal which will give you a virtually scratch resistant crystal for a long time to come. Click the link below for crystal prices:

o CRYSTAL PRICES

·    Why not have your watch's crown replaced while your watch is in for service? If your crown is gold plated, chances are it is worn and the plating is coming off. As with the crystal replacement, crown replacement can make a big difference in how the watch looks.

o Crowns replaced starting at $30


Important Points, Please Read! 

·    Labor rate is $40 per hour.

·    Many watches, especially old pocket watches, have other problems that cannot be seen until disassembly. Approximately 50% of antique pocket watches I see have broken jewels. Approximately 50% of the antique pocket watches I see have bent balance pivots or flat spots on the balance pivots. Without correcting these things, I cannot guarantee the watch to keep good time. If any of these defects are found the customer will be notified before, the repairs are carried out.

·    WATER RESISTANCE OF WATCHES IS NOT GUARANTEED. There are all kinds of legal reasons for this, so your understanding is appreciated!

·    ANY watch that comes into the shop that requires a water resistance test during service that has a glued in crystal will have the crystal reglued for a $10-$15 charge. This operation is mandatory on any watch that comes in that is to be water tested with a glued in crystal. The reason is that these watches usually fail the water resistance test, with the result being that the crystal blows out in the tester and I have to dry out the movement and reglue the crystal anyway.

·    Due to quality and/or parts issues I no longer work on the following brands of watches: Crown, New York Standard, Columbia, Seiko Quartz Chronographs, Omega quartz watches, Franck Muller watches.

·    I reserve the right to refuse service on any watch. I am sorry for this, but due to the recent amount of hacked and cobbled watches, particularly pocket watches, coming into my shop I have no choice.

·    I will not under any circumstances work on, nor do I endorse, any replica/fake watches!

·    Not responsible for accidents, damages, or loss in the mail.


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The Federal Trade Commission wants to hear from YOU on the right to repair issue!

The Federal Trade Commission is requesting your input on how repair restrictions including the unavailability of spare parts is affecting your business or consumer choice of repair person/location.

On July 16, 2019, the United States Federal Trade Commission held a workshop on repair restrictions. Public comment has been requested as they look into repair restrictions.

You can watch a video recording of the workshop at ftc.gov

The FTC is trying to determine the extent and effect of repair restrictions as it determines whether it should implement any regulations or recommend any policy changes.

The bulk of the investigation has been focused on the repair of electronic devices like phones, automobiles, and farm equipment but this is your opportunity to try to steer the investigation to include watch repair and the restrictions imposed by manufacturers.

This issue affects all of us! Tell your peers and customers!

The FTC has made a request for public comments to be submitted before September 16, 2019 at the workshop website.

The more responses the FTC receives the more effective the response will be. The voice of the consumer is just as powerful (if not more so) than the voice of the watchmaker. Please make your voice heard today! Thank you!

For more on this issue please read below:

Repair Parts Restricted Brands

Please Read!

Mechanical watches require periodic service in order to keep them in proper operating condition. The cost of periodic maintenance is part of the long-term cost of ownership, which must be factored into any watch purchase decision.

We believe the watch buying consumer should have the right to have their watch serviced by the watchmaker of their own choosing and not be forced to obtain service only from factory repair facilities at non-competitive prices. 

We believe that an open market for repair service promotes competition, holds down repair costs, and is good for the watch consumer.

It is our understanding that the manufacturers of the following brands refuse to sell repair parts to independent watchmakers. In some cases, these manufacturers will not even sell repair parts to their authorized dealers. We believe this practice is unfair to both consumers and independent watchmakers.

We would further add that only through consumer pressure can this situation be resolved. We encourage you to contact your State and US Congressional representatives about this issue. In addition, inform the company or companies exactly how you feel about this policy. As long as the manufacturers are allowed to continue this policy, the consumer will suffer with higher repair prices in a noncompetitive environment. In addition, the future of the independent watchmaker, both in the United States and other countries is being called into serious doubt because of the lack of repair parts.

Anyone considering the purchase of one of these watches should inquire whether the brand will provide repair parts to the independent watchmaker of the customer's choosing, or if the watch can only be serviced at the manufacturer's repair facility. We hope you will consider this information carefully before making your purchase decision.

A. Lange & Sohne

Alfred Dunhill

Bertolucci

Blancpain

Breguet

Breitling

Bulgari

Cartier

Certina

Chaumet

Chopard

Daniel Mink

David Yurman

Dior

Doxa

Ebel

Fossil

Frederique Constant

Franck Muller

Guess

Glycine

Hublot

Harry Winston

Krieger

Jaeger-LeCoultre

Marcel Watch

Luminox

Mont Blanc

Meylan Stopwatches

Piaget

Parmigiani

Raymond Weil

Pierre Balmain

Sector

RGM

Tourneau

Skagen

Ulysse Nardin

Tutima

Van Cleef & Arpels

Vacheron Constantine

Zodiac

Invicta

Omega

Rolex

 

The independent watchmakers appreciate your support, and encourage you to contact your local or state Consumer Protection Agency and the Federal Trade Commission. For more information, you may also want to visit the following site: http://www.andre-fleury.com/

 


Affiliations

 

Life Member AWCI


Contact
Scott A. Ekleberry-Watchmaker
It's About Time! Watch Repair
A Full Service Watch Repair Shop In Upper Sandusky, Ohio, USA

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