It's About Time! Watch Repair

Professional Pocket Watch Repair & Wrist Watch Repair Since 1998

Upper Sandusky, Ohio

Scott A. Ekleberry-Watchmaker

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ANTIQUE POCKET WATCH REPAIR, ANTIQUE WRIST WATCH REPAIR, BULOVA WATCH REPAIR, GRUEN WATCH REPAIR, & SEIKO WATCH REPAIR ARE A SPECIALTY! 

PRICES AND INFORMATION IN EFFECT 2019

BATTERIES

If you are selecting the service below, you will be exempt from the estimate fee!

If you wish the battery in your watch changed CORRECTLY, then you have come to the right place!

I have seen many "butchered" watches because of inept "repair people" trying to put batteries in watches because they did not know what they were doing. I have seen scraped, scratched, and gouged cases. I have seen broken crystals. I have seen watches ruined because the old case gasket, or no case gasket, was put in when the back was put back on and water got in (you are also supposed to test water resistant watches for water resistance every time the case is opened and closed). I have seen broken stems and bent case tubes from people hitting the watch case to close it (the local drug store does batteries for $2, they put the watch on the counter and smack it to close it, needless to say some people end up getting a new watch). I have seen many watches that had poor battery life, mainly because someone used a finger to put in the battery (you are not supposed to touch the battery with your fingers, it cuts the life in half). In other words, some people just should not be doing the work, especially if they do not know what they are doing to start with. AWCI is now giving training on battery changes to people like watch kiosks and jewelers, to make sure they know the proper way to do the work. I am not saying no one else out there knows how to put a watch battery in, but I would make sure they know what they are doing. Make sure they use a new case gasket, plastic tweezers and a buff stick to put in the battery, and a case press to close the case (not a rubber hammer or their fist on the watch case). Having the proper openers for watchcase and water resistance test equipment are also essential. My battery overhaul package is a little more comprehensive than most "battery changes,” but then I feel you get what you pay for in the end.

This comprehensive package includes:

·    New watch battery.
·    Testing of new watch battery for proper voltage.
·    Testing of watch movement for proper current consumption.
·    Cleaning of outside of watchcase.
·    New case back gasket (special order gaskets are extra cost).
·    Cleaning of watch bracelet in ultrasonic tank (if applicable).
·    New stainless steel spring bars (if applicable).
·    Checking for water resistance (if applicable).
·    "Cyclonic Cleaning" of the watch movement (this spins the watch movement at high-speed and breaks up the dirt in the gear train).
·    Return shipping to you (includes $100 postal insurance).
·    Any other parts will be extra.

Please follow all the steps under shipping below and include a check/MO for $35. There is also no need to get this work approved before sending the watch. My shipping address is at the bottom of this page. Thank you!


Important Points, Please Read!

·    WATER RESISTANCE OF WATCHES IS NOT GUARANTEED. There are all kinds of legal reasons for this, so your understanding is appreciated!
·    ANY watch that comes into the shop that requires a water resistance test during service that has a glued in crystal will have the crystal reglued for a $10-$15 charge. This operation is mandatory on any watch that comes in that is to be water tested with a glued in crystal. The reason is that these watches almost always fail the water resistance test, with the result being that the crystal blows out in the tester and I have to dry out the movement and reglue the crystal anyway.
·    Due to quality and/or parts issues I no longer work on the following brands of watches: Crown, New York Standard, Columbia, Seiko Quartz Chronographs, Omega quartz watches, Franck Muller watches.
·    I reserve the right to refuse service on any watch. I am sorry for this, but due to the recent amount of hacked and cobbled watches, particularly pocket watches, coming into my shop I have no choice.
·    I will not under any circumstances work on, nor do I endorse, any replica/fake watches!
·    Not responsible for accidents, damages, or loss in the mail.

Shipping & Estimates

PLEASE read, agree to, and follow the procedure below for sending your watch for estimate/repair. The steps below are for YOUR safety and that of your timepiece! I take in many watches for repair and without the proper information I have requested I cannot track your watch or return it to you! SIMPLY HAVING THE INFORMATION ON YOUR CHECK OR MONEY ORDER IS NOT ENOUGH. I AM SOMETIMES NOT THE ONE THAT OPENS THE PARCELS OR CASHES THE CHECKS/MONEY ORDERS. PLEASE PROVIDE THE INFORMATION I ASK FOR BELOW! THANK YOU!!!

I hate to add this, but after years of asking, people still are sending their watches in envelopes, padded envelopes, and uninsured. That being said, Any watch that is received in an envelope or uninsured WILL be refused at the post office and returned to the owner at their expense. I am sorry, but if I accept the package and there is damage, I then become the responsible party. please ship you watch in a box and insure it. thank you!!!!

1) Wrap your watch in BUBBLE WRAP and place it in a BOX (the US Post Office gives away Priority Mail boxes for free (request the small video box).

·    Fill the box completely with packing material so your watch doesn't become damaged in shipment! I have had people using 1 small piece of bubble wrap in a large box. The result is the watch comes out of the bubble wrap and bangs around for thousands of miles in transit. PLEASE, use an adequate amount of packing material to fill the box, it will be cheaper than buying a new watch!!
·    PLEASE do not use "Styrofoam peanuts" to pack the watch! The result will be that the watch will settle to the bottom and be unprotected for most of the trip to my Post Office!
·    PLEASE, do not put tape on the watch itself.
·    Make a note of the serial number and case number of your watch before you send it and write it on the index card you enclosed with the watch. If something does happen this will make sure your proper watch is returned to you safely.

2) Enclose the Watch Repair Authorization Form with your watch.

·    DO NOT SKIP THIS STEP! I MUST HAVE THE INFORMATION TO ENSURE YOUR WATCH IS RETURNED TO YOU!

3) Include a check or money order in the proper amount of $35.

·    No work will be done without the overhaul fee. I do not do work on "approval."

4) Ship your timepiece by USPS Priority Mail

Scott A. Ekleberry-Watchmaker

PO Box 22

Upper Sandusky, Ohio 43351

·    Insure your parcel for at least $100.
·    Put Delivery Confirmation on the parcel (that way you can check to make sure I have received it on-line).
·    Mark the package "FRAGILE.”
·    DO NOT SHIP BY UPS OR FED-EX, THEY CANNOT DELIVER TO MY PO BOX ADDRESS.

Important Notes

·    I do not do work on "approval", watches will be held until the bill is settled, or the watch can be sent C.O.D.
·    If you do contact me about your repair, PLEASE be specific, I can have many other watches in the shop and cannot remember ever one.
·    Ohio residents must add 7.25% sales tax.

Payment Methods

·     Personal check

·     Cashier’s check

·     Money order

·     I do not take any credit card payments. Sorry!

·     Please make all checks or money orders payable to Scott A. Ekleberry


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The Federal Trade Commission wants to hear from YOU on the right to repair issue!

The Federal Trade Commission is requesting your input on how repair restrictions including the unavailability of spare parts is affecting your business or consumer choice of repair person/location.

On July 16, 2019, the United States Federal Trade Commission held a workshop on repair restrictions. Public comment has been requested as they look into repair restrictions.

You can watch a video recording of the workshop at ftc.gov

The FTC is trying to determine the extent and effect of repair restrictions as it determines whether it should implement any regulations or recommend any policy changes.

The bulk of the investigation has been focused on the repair of electronic devices like phones, automobiles, and farm equipment but this is your opportunity to try to steer the investigation to include watch repair and the restrictions imposed by manufacturers.

This issue affects all of us! Tell your peers and customers!

The FTC has made a request for public comments to be submitted before September 16, 2019 at the workshop website.

The more responses the FTC receives the more effective the response will be. The voice of the consumer is just as powerful (if not more so) than the voice of the watchmaker. Please make your voice heard today! Thank you!

For more on this issue please read below:

Repair Parts Restricted Brands

Please Read!

Mechanical watches require periodic service in order to keep them in proper operating condition. The cost of periodic maintenance is part of the long-term cost of ownership, which must be factored into any watch purchase decision.

We believe the watch buying consumer should have the right to have their watch serviced by the watchmaker of their own choosing and not be forced to obtain service only from factory repair facilities at non-competitive prices. 

We believe that an open market for repair service promotes competition, holds down repair costs, and is good for the watch consumer.

It is our understanding that the manufacturers of the following brands refuse to sell repair parts to independent watchmakers. In some cases, these manufacturers will not even sell repair parts to their authorized dealers. We believe this practice is unfair to both consumers and independent watchmakers.

We would further add that only through consumer pressure can this situation be resolved. We encourage you to contact your State and US Congressional representatives about this issue. In addition, inform the company or companies exactly how you feel about this policy. As long as the manufacturers are allowed to continue this policy, the consumer will suffer with higher repair prices in a noncompetitive environment. In addition, the future of the independent watchmaker, both in the United States and other countries is being called into serious doubt because of the lack of repair parts.

Anyone considering the purchase of one of these watches should inquire whether the brand will provide repair parts to the independent watchmaker of the customer's choosing, or if the watch can only be serviced at the manufacturer's repair facility. We hope you will consider this information carefully before making your purchase decision.

A. Lange & Sohne

Alfred Dunhill

Bertolucci

Blancpain

Breguet

Breitling

Bulgari

Cartier

Certina

Chaumet

Chopard

Daniel Mink

David Yurman

Dior

Doxa

Ebel

Fossil

Frederique Constant

Franck Muller

Guess

Glycine

Hublot

Harry Winston

Krieger

Jaeger-LeCoultre

Marcel Watch

Luminox

Mont Blanc

Meylan Stopwatches

Piaget

Parmigiani

Raymond Weil

Pierre Balmain

Sector

RGM

Tourneau

Skagen

Ulysse Nardin

Tutima

Van Cleef & Arpels

Vacheron Constantine

Zodiac

Invicta

Omega

Rolex

 

The independent watchmakers appreciate your support, and encourage you to contact your local or state Consumer Protection Agency and the Federal Trade Commission. For more information, you may also want to visit the following site: http://www.andre-fleury.com/


Affiliations

Life Member AWCI


Contact
Scott A. Ekleberry-Watchmaker
It's About Time! Watch Repair
A Full Service Watch Repair Shop In Upper Sandusky, Ohio, USA

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