It's About Time! Watch Repair

Professional Pocket Watch Repair & Wrist Watch Repair Since 1998

Upper Sandusky, Ohio

Scott A. Ekleberry-Watchmaker

NOW FEATURING SPECIAL PRICING ON SEIKO KINETIC CAPACITOR REPLACEMENT - $55! PLEASE SEE SEIKO KINETIC PAGE LINK BELOW!!!

Be Sure To Bookmark This Site!

ANTIQUE POCKET WATCH REPAIR, ANTIQUE WRIST WATCH REPAIR, BULOVA WATCH REPAIR, GRUEN WATCH REPAIR, & SEIKO WATCH REPAIR ARE A SPECIALTY!

PRICES AND INFORMATION IN EFFECT 2019

Nothing fancy here, just pricing information and answers to most asked questions. Compare my site and prices to others, in the end I think you will come back. My site may not be as fancy as some, but satisfied customers are the best advertising!

Please view this entire page to see if the answer to your question may be here. Please use the pricing information on these pages as a guide to the cost of your repair. These prices are only a guide so you can determine if you want to send your watch for an estimate. I will e-mail you an estimate once I receive and examine your watch.

Pricing Information

The true cost of a $50 overhaul will be with you long after the savings are gone!!!

Quick Reference Pricing Table

Type Of Watch

Cost Of Estimate

Usual  Repair Range

Quartz Watch Battery Package

$0

$35 & Up

Seiko Kinetic Battery Package

$0

$55 & Up

American Pocket Watch

(Done At Hourly Rate)

$60.00

$100.00 & Up

Complicated Pocket Watch

$200.00

$950.00 & Up

Modern Chronograph Wristwatch

$60.00

$285.00 & Up

Modern Dress Wristwatch

$60.00

$200.00 & Up

Swiss High Grade Pocket Watch

$100.00

$495.00 & Up

Vintage Manual Wind Wristwatch

$60

$100.00 & Up

Standard Day/Date Automatic Wristwatch

$75.00

$200.00 & Up

High Grade Dress Wristwatch

$90.00

$495.00 & Up

High Grade Complicated Wristwatch

$125.00

$350.00 & Up

Vintage Complicated Wristwatch (Chronographs)

$80.00

$350.00 & Up

Vintage Dress Wristwatch

$60.00

$100.00 & Up

CLICK HERE FOR SEIKO KINETIC CAPACITOR REPLACEMENT PRICING

CLICK HERE FOR POCKET WATCH REPAIR INFORMATION

CLICK HERE FOR MECHANICAL WRIST WATCH REPAIR INFORMATION

CLICK HERE FOR QUARTZ WRIST WATCH REPAIR INFORMATION

CLICK HERE FOR WATCH BATTERY REPLACEMENT INFORMATION

CLICK HERE FOR WATCH CRYSTAL REPLACEMENT PRICING


Other Repairs And Items

Crowns:

Crowns replaced starting at $30. Because of the extra time required to fit them, pocket watch crowns will start at $35.


A Few Questions And Answers About Pricing & Repairs & What To Expect

Question:

Is my watch worth repairing?

Answer:

That is totally up to the individual. Any solid gold watch is certainly worth repairing. If the watch has been in your family for a long time then it is probably worth the attempt as well. Most modern quartz watch can be repaired, but the cost is often more than the watch is worth monetarily. If however you like the watch, by all means, ask about having it repaired! If you are searching for a watch to buy to pass-down through your family please see the watch shopping page for more information.

 

Question:

How are your repair rates set?

Answer:

Watch repair is not an easy trade to learn, it takes time and patience. It also takes a lot of money to buy the equipment and tools to do the work right, and to get the training needed to do the work properly. This all must be factored in to labor rates.

The other consideration is time to do the work properly. It takes a minimum of 2-4 hours to service the average American pocket watch properly and do all the required checks and adjustments, complex watches take much longer (chronographs may take up to double the time).

Therefore, I submit that if someone is charging $35 to overhaul your watch (or anyone else's), what kind of job can they really be doing? I will let you be the judge of that.

My charges are more than some, but a lot less than others; I feel the price guide I have listed here is fair, I hope you will also.

 

Question:

Do you give free estimates?

Answer:

No, I do not. I know others do, but personally, I doubt it is "free" in the end. It takes TIME to do the estimate right, if they aren't charging up-front for that time then they are making it back in their overhaul charges, or maybe their crystal charges, etc.

 

Question:

Do you buy watches?

Answer:

Generally, no I do not. Sometimes I will buy a non-running parts watch that I know I can use parts from (Timex does not qualify here I am afraid).

 

Question:

Do you guarantee mechanical watches to keep "perfect" time?

Answer:

No, I do not. I know others do, but personally, I doubt they accomplish it in reality. Why? Because very few people know the exact time at any one second. Almost every clock you run across will read something different, and so will most watches. The truth of the matter is people have been spoiled by cheap, but accurate, quartz watches that keep nearly perfect time (I say "nearly" because in reality most quartz watches are off at least a few seconds a week +/-). Most mechanical watches, especially the vintage ones, never kept perfect time when new and they certainly will not now after years of use and wear (most of them were regulated to +/- 10-30 seconds a day from the factory when new). The specs for a mechanical chronometer only call for +/- 4 seconds a day in at least 3 positions to pass a COSA certification, and most 40-year-old chronometers are not even capable of that without many new parts being put into the movement. Therefore, my honest advice is that if you need a watch that is accurate to the second, buy a quartz watch or one of those new "atomic" watches or clocks.

 

Question:

Do you have a retail shop or storefront?

Answer:

No, I do not, I work from my home. Some view this as "unprofessional,” but I will tell you now that most watchmakers do work from their homes. This means we do not have the overhead of paying for a store and the increased insurance, utilities, etc. Unless one has retail jewelry or watch business connected with the repair business, there is no reason to have a store to repair watches. It does not mean one does unprofessional work. On the contrary, it also means I do not have to do 10 watches a day just to pay the bills; I can take my time and do the work properly.

 

Question:

Will you work on any watch?

Answer:

I will not touch some watches. This has to do more with quality and parts issues than anything does. Some of the old pocket watches were poorly made at the outset, and are a nightmare to work on with 70 + years of wear on them. Parts for 1970's-1980's quartz watches are usually obsolete. Additionally, there are part issues with some of the newer watches. More and more companies are refusing to sell parts to repair people and material houses. The perceived goal in this, is once the independent watchmakers are driven out of business then the manufacturers will have a monopoly on the service of their product by their service centers. Below is a list of watches that I will not work on, more will be added as needed:

Crown, New York Standard, Columbia, Seiko Quartz Chronographs (except battery changes and case, crystal, and band work), Omega quartz watches, Franck Muller watches.

 

Question:

Will my watch be "like new" after it is repaired?

Answer:

I have seen others claim, "After we repair your watch it will be like new!” Obviously, this is at the very least an exaggeration. Your watch will not be "like new" just because you had it cleaned and oiled. The only way to make it "like new" is most likely to replace every single worn part, send the case out to be replated, and get the manufacturer (most likely no longer in business in the case of old watches) to provide a warranty. All that would cost a GREAT deal of money! Now, your watch most likely will run a LOT better after it is cleaned. Your watch may look a LOT better after the case/band is cleaned or buffed. You may be able to see the time a LOT better after the crystal is buffed or replaced. In addition, certainly a new band can go a LONG way to make your watch look a LOT better. However, please, do not expect a "brand new" watch out of a 50-100 year old one.

 

Question:

Do I have to pay for the parts and labor even if you are unable to repair my watch or get it to function 100%?

Answer:

Well, yes you do. You would not expect a mechanic to work on your car for nothing for hours even if he could not fix it in the end would you? When I invest an hour of my time in your timepiece that is an hour of my life that I will never get back. I also have to pay for the parts I order and use no matter if your watch runs in the end or not. I make an honest attempt to repair every watch I accept for service and I try to be "up front" about everything. At the very least, you will be asked to pay for the parts, even if the repair is unsuccessful. 

To date I have only had a few watches that would not function after much work was put in them (mostly old mechanicals), but there comes a time when it is necessary for one of us to make the decision to "cut our losses" on problem watches. Often, it is the customer that makes the decision, sometimes it is I. If the watch cannot be made to run after a reasonable amount of work is put into it then I will often just ask for my time and my cost on the parts to be paid (and to be clear here I only mark-up parts 10%-20% to start with so I am NOT getting rich on the parts). Often, when a watch comes in that I think is going to be a "problem watch," I will either reject it outright or only accept the job if it is performed for time and material (no estimate). Most watches that fall into this category are old pocket watches that have been treated badly, are badly worn, or that have been "hacked and cobbled" by "watch plumbers." I have had a few newer watches, such as one Seiko Kinetic, (it was smashed) that had problems that were not obvious when they came into the shop and only became apparent after the watch was reassembled. These instances are rare on newer watches however.

 

Question:

How should I pack and ship my watch?

Answer:

There are detailed instructions at the bottom of this web page for packing and shipping your watch, please follow them. Please Do Not send any type of "gift box" or original box the watch came in or instruction manuals; I have no way to track them with the repairs. Please, pack your watch as I have requested; I have never had a watch destroyed or lost in shipment that was packed correctly.

 

Question:

How long will it take to repair my watch?

Answer:

Well, as long as it takes is the best answer I can give. I cannot fix every watch that comes in within 7 days, it is just not possible. As an example between 12/1/02 and 1/8/03, I took in about 80 watches for repair, some days they came in 6 at a time! There is just no possible way to do that many watches in even a month and still do quality work. Add to them the watches that were already in the shop and you have a real mess. All I can do is work as quickly and efficiently as possible and still do quality work. I WILL NOT cut corners just to get a job done quickly!

Please take the following as a guideline:

·     Estimates: 1 to 4 weeks. If you have not heard from me on the estimate after 1 month then please e-mail me.

·     Repairs completed 1-6 months. This will depend on my schedule and parts availability. In the case of some older watches, it may take MONTHS to find the parts, not weeks. Most modern watches are done in two to four weeks; it is the older watches, particularly pocket watches, which generally take the most time. Please also consider that watchmakers are not material houses, we do not stock every part for every watch ever made. Often, we are at the mercy of the material house when it comes to getting the parts to fix a watch. I should think one would rather wait for the parts to come and have the job done correctly, than to have someone "try" to fix the watch, without the proper parts, and have it end up worse than it was before.

·     Crystal, crown, battery, and band jobs will usually be completed in 1 week depending on parts availability.

·     Seiko Kinetic watches are usually returned within 1-4 weeks unless further repairs are needed.


Important Points, Please Read!

·     Labor rate is $40 per hour.

·     I totally disassemble every mechanical watch I overhaul. Total disassembly is the only correct way to examine a mechanical watch for defects.

·     Many watches, especially old pocket watches, have other problems that cannot be seen until disassembly. Approximately 50% of antique pocket watches I see have broken jewels. Approximately 50% of the antique pocket watches I see have bent balance pivots or flat spots on the balance pivots. Without correcting these things, I cannot guarantee the watch to keep good time. If any of these defects are found the customer will be notified before, the repairs are carried out.

·     Water resistance of watches is not guaranteed. There are all kinds of legal reasons for this, so your understanding is appreciated!

·     ANY watch that comes into the shop that requires a water resistance test during service that has a glued in crystal will have the crystal reglued for a flat $15 charge. This operation is mandatory for any watch that comes in that is to be water tested with a glued in crystal. The reason is that these watches almost always fail the water resistance test, with the result being that the crystal blows out in the tester and I have to dry out the movement and reglue the crystal anyway.

·     Due to quality and/or parts issues I no longer work on the following brands of watches: Crown, New York Standard, Columbia, Seiko Quartz Chronographs, Omega quartz watches, Franck Muller watches.

·     I reserve the right to refuse service on any watch. I am sorry for this, but due to the recent amount of hacked and cobbled watches, particularly pocket watches, coming into my shop I have no choice.

·     I will not under any circumstances work on, nor do I endorse, any replica/fake watches!

·     Not responsible for accidents, damages, or loss in the mail.


Shipping & Estimates

PLEASE read, agree to, and follow the procedure below for sending your watch for estimate/repair. The steps below are for YOUR safety and that of your timepiece! I take in many watches for repair and without the proper information, I have requested I cannot track your watch or return it to you! Simply having the information on your check or money order is not enough. I am sometimes not the one that opens the parcels or cashes the checks/money orders. please provide the information I ask for below! thank you!

 

1) BEFORE sending your watch first e-mail me for approval of your repair. Once your repair is approved, you will be provided with my complete shipping address. Please, just e-mail and I will be more than happy to talk with you about your repair. Kinetic watches and battery overhauls may be sent at any time without prior approval.

 

2) Wrap your watch in BUBBLE WRAP and place it in a BOX. Use the Small Flat-Rate box available at most any USPS Office. Please do not ship to me in a padded envelope. Shipping your watch in a padded envelope is just inviting your watch to be destroyed!

·     Fill the box completely with packing material so your watch does not become damaged in shipment! I have had people using 1 small piece of bubble wrap in a large box. The result is the watch comes out of the bubble wrap and bangs around for thousands of miles in transit. PLEASE, use an adequate amount of packing material to fill the box; it will be cheaper than buying a new watch!

·     PLEASE do not use "Styrofoam peanuts" to pack the watch! The result will be that the watch will settle to the bottom and be unprotected for most of the trip to my Post Office!

·     PLEASE, do not put tape on the watch itself!

·     Make a note of the serial number and case number of your watch before you send it and write it on the form you enclosed with the watch. If something does happen this will make sure your proper watch is returned to you safely.

 

3) Enclose the Watch Repair Authorization Form with your watch.

·     Please do not skip this step! I must have this information to ensure your watch is returned to you! 

 

4) Include a check in the proper amount to cover the estimate fee.

·     No work will be done without the estimate fee. I do not do work on "approval."

 

5) Ship your timepiece by USPS Priority Mail.

·     Insure your parcel for at least $100.

·     Put Delivery Confirmation on the parcel (that way you can check to make sure I received it on-line).

·     Mark the package "FRAGILE.”

·     Please do not ship by ups or fed-ex, they cannot deliver to my post office box address.


Important Notes

·     I do not do work on "approval,” watches will be held until the bill is settled, or the watch can be sent C.O.D.

·     If you do contact me about your repair, PLEASE be specific, I can have other watches in the shop and cannot remember ever one.

·     Ohio residents must add 7.25% sales tax.

·     Please take the following as a guideline for repair times:

o Evaluations/estimates: 1-4 weeks. If you have not heard from me after 1 month then please e-mail me.

o Repairs completed 1 week to 6 months depending on the repair. This will depend on my schedule and parts availability. In the case of some older watches, it may take MONTHS to find the parts, not weeks.

o PLEASE, allow me time to do the work, I cannot estimate/fix every watch that comes in within 4-5 days, it is just not possible, especially during the "busy season.”


Payment Methods

·     Personal Check

·     Cashier’s Check 

·     Money Order

·     I do not take any credit card payments. Sorry!

·     Please make all checks or money orders payable to Scott A. Ekleberry

If you still feel you have any unanswered questions after reading through my website, please feel free to e-mail questions. Thank you!


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Home

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Sending Your Watch For Repair Through the Mail And The Truth About The Watch Repair Industry In America

Background & Certifications

Watch Care & Advice & Facts You Need To Know!

Shopping For A Watch

How A Watch Works

What Is A Watchmaker?

About Myself


The Federal Trade Commission Wants To Hear From YOU On The Right To Repair Issue!

The Federal Trade Commission is requesting your input on how repair restrictions including the unavailability of spare parts is affecting your business or consumer choice of repair person/location.

On July 16, 2019, the United States Federal Trade Commission held a workshop on repair restrictions. Public comment has been requested as they look into repair restrictions.

You can watch a video recording of the workshop at ftc.gov

The FTC is trying to determine the extent and effect of repair restrictions as it determines whether it should implement any regulations or recommend any policy changes.

The bulk of the investigation has been focused on the repair of electronic devices like phones, automobiles, and farm equipment but this is your opportunity to try to steer the investigation to include watch repair and the restrictions imposed by manufacturers.

This issue affects all of us! Tell your peers and customers!

The FTC has made a request for public comments to be submitted before September 16, 2019 at the workshop website.

The more responses the FTC receives the more effective the response will be. The voice of the consumer is just as powerful (if not more so) than the voice of the watchmaker. Please make your voice heard today! Thank you!

For more on this issue please read below:

Repair Parts Restricted Brands

Please Read!

Mechanical watches require periodic service in order to keep them in proper operating condition. The cost of periodic maintenance is part of the long-term cost of ownership, which must be factored into any watch purchase decision.

We believe the watch buying consumer should have the right to have their watch serviced by the watchmaker of their own choosing and not be forced to obtain service only from factory repair facilities at non-competitive prices. 

We believe that an open market for repair service promotes competition, holds down repair costs, and is good for the watch consumer.

It is our understanding that the manufacturers of the following brands refuse to sell repair parts to independent watchmakers. In some cases, these manufacturers will not even sell repair parts to their authorized dealers. We believe this practice is unfair to both consumers and independent watchmakers.

We would further add that only through consumer pressure can this situation be resolved. We encourage you to contact your State and US Congressional representatives about this issue. In addition, inform the company or companies exactly how you feel about this policy. As long as the manufacturers are allowed to continue this policy, the consumer will suffer with higher repair prices in a noncompetitive environment. In addition, the future of the independent watchmaker, both in the United States and other countries is being called into serious doubt because of the lack of repair parts.

Anyone considering the purchase of one of these watches should inquire whether the brand will provide repair parts to the independent watchmaker of the customer's choosing, or if the watch can only be serviced at the manufacturer's repair facility. We hope you will consider this information carefully before making your purchase decision.

A. Lange & Sohne

Alfred Dunhill

Bertolucci

Blancpain

Breguet

Breitling

Bulgari

Cartier

Certina

Chaumet

Chopard

Daniel Mink

David Yurman

Dior

Doxa

Ebel

Fossil

Frederique Constant

Franck Muller

Guess

Glycine

Hublot

Harry Winston

Krieger

Jaeger-LeCoultre

Marcel Watch

Luminox

Mont Blanc

Meylan Stopwatches

Piaget

Parmigiani

Raymond Weil

Pierre Balmain

Sector

RGM

Tourneau

Skagen

Ulysse Nardin

Tutima

Van Cleef & Arpels

Vacheron Constantine

Zodiac

Invicta

Omega

Rolex

 

The independent watchmakers appreciate your support, and encourage you to contact your local or state Consumer Protection Agency and the Federal Trade Commission. For more information, you may also want to visit the following site: http://www.andre-fleury.com/


Affiliations

Life Member AWCI   


Contact
Scott A. Ekleberry-Watchmaker
It's About Time! Watch Repair
A Full Service Watch Repair Shop In Upper Sandusky, Ohio, USA

E-mail the watchmaker

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